FAQ category

Marketplace rules FAQ

Marketplace FAQ answers cover listing details, moderation expectations, photo review, support contact, and Canada-focused publishing standards.

5 answers Connected to trust pages
Questions in this category stay close to trust and support routes so imported content feels like part of the storefront, not a detached help center.

What listing details are required?

Listings should include accurate breed, age, city, province, CAD price, media, health context, and seller communication details.

Why can a listing be paused or reviewed?

A listing can be reviewed when media, location, description, moderation, or marketplace details need a closer check.

Why do real videos matter on puppy listings?

Real videos help buyers compare the current puppy, seller details, and listing story before making decisions.

When should I contact PuppiesClub support?

Contact support when safety, moderation, billing, listing, or marketplace process questions need human review.

How does AI photo moderation work on PuppiesClub?

PuppiesClub can check uploaded listing photos before publication to keep puppy listings relevant and safe for review.